Home Services & Support FAQ

FAQ

We provide a comprehensive 2-year warranty for all our mechanical equipment. During this period, if any component fails due to manufacturing defects, we will replace it free of charge. Our warranty also includes free labor for repairs related to these defects.

Our team of experienced engineers is available 24/7 to offer technical support. Whether it's a question about equipment operation, troubleshooting, or maintenance, you can reach us via email, phone, or our online customer service platform. We aim to respond to all inquiries within 8 hours.

Q: How do you support after-sales service and maintenance?

A:

We offer a 2-year warranty for manufacturing defects and provide lifelong technical support. Spare parts are available at cost, and our team can assist with remote troubleshooting or on-site service (charges may apply based on location). Detailed user manuals and video tutorials are included with every shipment.
Q: What payment methods do you accept?

A:

We accept T/T (30% deposit, 70% before shipment), irrevocable L/C at sight, and [other methods like Western Union/PAYPAL if applicable]. Payment terms can be negotiated for repeat orders or strategic partnerships.
Q: How long is the lead time for orders?

A:

Production lead time typically ranges from 1 to 2 weeks after order confirmation and deposit. Shipping time depends on your destination (e.g., 20-35 days for sea freight to Europe/USA). We'll provide a detailed timeline during the order process.
Q: What is your minimum order quantity (MOQ) for bulk purchases?

A:

Our standard MOQ is 1 units/model. Larger quantities may qualify for volume discounts-please contact us for a customized quote.
Q: What certifications do your mechanical equipment hold?

A:

Our products comply with international standards including CE, ISO 9001. Certificates can be provided upon request for your market's regulatory requirements.